Sona9 betting site support service

The management of Sona9 pays a lot of attention to the quality of customer service. It is important for us that every player, when encountering a problem, could solve it as quickly as possible, and if there is a question – get detailed advice from experts. To this end, we have implemented a 24/7 support service that can be accessed in several ways.

Read how to contact the Sona9 support team.

Online Chat

The site is implemented online chat functionality, where you can always ask any question that interests you and get the fastest and most qualified assistance.

Simply click on the button to open the chat and write a message in the dialog box. As soon as one of the operators is free, he/she will answer you. Please note that in some cases with a high workload of the support service, the waiting time for an answer may be more than 30 minutes.

You can use online chat for urgent questions.


If you are in no hurry and need as much detail as possible about your issue, email us. This method of communication is appropriate for all problems.

Letters should be sent to

This is the only official e-mail address of Sona9. Do not use any other mailboxes so as not to run the risk of encountering scammers.

We always try to respond as quickly as possible, but because all requests are handled on a first-come, first-served basis, in some cases the waiting time for support can be up to 24 hours. To expedite this process and make it easier for us to resolve your issue, please follow a few guidelines:

  • Discuss one question in one message thread. Do not send new emails until you receive a reply;
  • Use the email address you provided when you registered your account to communicate;
  • In the subject of the letter, briefly describe the problem and provide all the details in the body of the letter;
  • Be polite and respectful of cultural norms.

Before sending an email to the Sona9 support team, check to see if the information you need is available in the FAQ section. This will help relieve the workload of our specialists, and we will be able to help those who need help even faster.

Give as many details as possible when describe your problem by emai.

Frequently Asked Questions

Does Sona9 have a mobile app?

Yes, you can download the Android and iOS Sona9 app on the official Sona9 website.

What is the minimum deposit and withdrawal amount?

You can deposit at least 200 INR into your account.Withdrawal is possible starting from 2000 INR.

Is there a welcome bonus?

Yes, you can get a sports betting welcome bonus of up to INR 12,000 and a casino bonus of up to INR 16,000.

What should I do if I forgot my account password?

In this case you need to use the password recovery function. Do not create a second account, as it is prohibited by the site rules.